Web Hosting Policies

To preserve a good, clean environment for all our hosting clients, we have certain rules that must be adhered to.  Please review them on this page.

Firstly, our Web Servers performance & operational limits are monitored by Swagman Solutions Server Administrators and if any website deemed to effect the Web Servers operational capacity then those websites maybe requested to go up to the next level of Managed Hosting Solution.

PRICING POLICY

All prices on this website are quoted in Australian Dollars, ( AUD ).

USAGE POLICY

Swagman Solutions has a responsibility to protect each of our clients and provide the best service possible. The Swagman Solutions customer is expected to have a basic knowledge of how the Internet functions, the types of use, which are generally acceptable on the Internet, and the types of use, which are to be avoided. Common sense is the best guide as to what is considered acceptable use. Also common sense is the rule when uploading files during high traffic usage times on the Internet. Swagman Solutions offers space for your site on our servers and has nothing to do whatsoever with your access to reach our servers or the time it takes to upload, etc. The following guidelines were designed to ensure these services.

CONTENT

All services provided by Swagman Solutions may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Australian Federal, State, or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrets and other statutes, violation of Australian export restrictions, harassment, fraud, trafficking of obscene material, drug dealing, and other illegal activities. The subscriber agrees to indemnify and hold harmless Swagman Solutions from any claims resulting from the use of the service that damages the subscriber or any other party.

NOTE: Pornography and sex-related merchandising is prohibited. This includes sites that may infer sexual content, or links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. A few examples of non-acceptable content or links are:

  • pirated software
  • hacker's programs or archives
  • warez sites
  • mp3 archives

Swagman Solutions will be the sole arbiter as to what constitutes a violation of this provision.

SERVER RESOURCES

Any website that uses a high amount of server resources (such as CPU) will be given an option of either paying extra (which depends on the resource needed) or reducing the resource needed to an acceptable level. Misuse of system resources, including but not limited to employing posts or programs which consume excessive CPU time or storage space, permitting use of mail services, mail forwarding capabilities, POP accounts, or auto responders other than for the customer's own account, resale of access to CGI scripts installed on Swagman Solutions servers, or attempting to use a single customer account for third party websites by allowing more than one domain pointer to be used to reference pages within the customer's site will not be allowed. Swagman Solutions shall be the sole arbiter of what is considered to be a high server usage level.

EXCESSIVE BANDWIDTH USAGE

The monthly bandwidth allowance is listed on your Plan's Feature Page. We will monitor your bandwidth as necessary and will notify you if your traffic is exceeding your allowance.  Sites that exceed the traffic limits will be charged $20.00 per Gigabyte per month over the monthly allotment for the Plan the customer has opted.

CHAT ROOMS

Swagman Solutions does not allow clients to install their own chat rooms. Chat rooms tend to be a large system hog and we cannot permit it as an account option. Swagman Solutions may provide chat rooms under certain Plans for free or a small extra fee that should meet most users' needs and run without hindering the performance of the servers. Non-Java chat rooms (cgi or perl based) are not allowed.

BACKGROUND RUNNING PROGRAMS

Swagman Solutions may allow programs to run continually in the background, these programs will be considered on an individual basis and an extra charge will be incurred based on system resources used and operational maintenance needed. If you wish to run background programs please contact us before doing so.

IRC

Swagman Solutions does not allow IRC or IRC bots of ANY KIND, NO MATTER HOW SMALL, to be operated on our servers.

MAIL CONFIGURATIONS

Swagman Solutions supports e-Mail connectivity to our servers directly. This means you specify POP3 and SMTP server names in your e-Mail client to connect to us directly to receive e-Mail on behalf of your domain. Any requests for MX record changes to support any other configuration will result in additional charges.

FOREIGN DOMAIN REGISTRATIONS

Swagman Solutions will host any domain from any foreign registry; however, the user is responsible for the registration of any name not a .com, .org, .net, .biz, .info, .edu and any .au domain.  An .edu domain is for accredited, degree granting educational institutions. EDU requests (if you feel you warrant an .edu domain) are not guaranteed by Swagman Solutions and if not approved by an approved registrar may be forced to obtain an .org domain.

NET ABUSE USING E-MAIL

The sending of commercial advertising through e-Mail (AKA spamming) from a Swagman Solutions server, referring to a URL on an Swagman Solutions server, or using an e-Mail address that is maintained on a Swagman Solutions server is STRICTLY PROHIBITED. This includes but is not limited to activities such as using a non-existent e-Mail return address on a commercial solicitation, allowing spamming by third parties to promote a website hosted by Swagman Solutions, trolling (posting outrageous messages to generate numerous responses), mail bombing (sending multiple messages without significant new content to the same user), subscribing someone else to a mailing list without that person's permission, cross posting articles to any newsgroup without their permission, and commercial advertisements.

In general, any kind of commercial advertising in areas on the Internet not intended for such purposes is prohibited. Government laws construed as protecting this practice do not apply. If you are found to have spammed, then we will immediately, without warning, terminate your account with no refund. In addition, we will impose a $100 penalty for each spam policy violation. We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy.

GENERAL NET ABUSE

Use of copyrighted material without first obtaining appropriate permission from the copyright holder is in strict violation with federal laws, and will not be tolerated within the web pages hosted by Swagman Solutions. If you are not a Swagman Solutions customer, but believe a Swagman Solutions customer is in violation of one or more copyright laws, please immediately e-mail Swagman Solutions with the site URL and specifics of the material believed to be in copyright violation. If the material proves to be in copyright violation, we will allow the customer/site owner the opportunity to immediately remove the material. If the material is not removed within 48 hours of notice of proven violation, we will disable the account until the customer/site owner complies with our request to remove the material.

Linking to another website for content and/or graphics materials is considered "bandwidth theft." While bandwidth theft is not currently considered a federal, state, or local law, Swagman solutions does NOT allow such activity. If you have content that is being directly linked on the pages of one of our customers and you have not granted permission for such linkage, please immediately e-mail Swagman Solutions with the site URL and specifics of the material being linked. We will investigate the matter, and if a violation is indeed in existence, we will allow the customer/site owner the opportunity to immediately rectify the problem by removing direct links. If the material is not removed within 48 hours of notice of proven violation, we will disable the account until the customer/site owner complies with our request to remove the material.

Any Swagman Solutions client found to be in violation of either copyright laws or bandwidth theft whose site is disabled due to non-compliance within the stated 48 hour period will receive no refund whatsoever for any downtime the site suffers as a result.

SERVER ABUSE

Any attempt to undermine or cause harm to a Swagman Solutions server or using an e-Mail address that is maintained on an Swagman Solutions machine is STRICTLY prohibited. We reserve the right to deactivate any script (even our own) if it is used to such an extent that it poses a threat to the performance of our network.

Any sub-networks of Swagman Solutions must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for immediate account deactivation. We reserve the right to REMOVE any account (deactivated or not) within 10 days prior notice except for spamming. which warrants immediate removal with no refunds of monies paid to Swagman Solutions.

Complaints about violators of our policies should be referred to Swagman Solutions. Each complaint will be fully investigated. Swagman Solutions reserves the right to fully investigate any reported violations and to determine the proper consequences.

DOMAIN TRANSFER

We will submit an application to transfer your domain to our server.

Your (domain owner) responsibilities:

You must inform us if you have not received any e-Mail from an approved registrar to confirm the transfer of your domain within 2 days. If you did not receive any confirmation email from an approved registrar, it may be because your original administrative e-Mail with an approved registrar is:

  • no longer valid, or
  • misspelled

It is your responsibility to make sure that the "Administrator" e-Mail address that you register with an approved registrar is correctly spelled and current.

Important: The "Administrator" e-Mail address that you register with an approved registrar is the only venue by which an approved registrar can contact you, and it will be used to confirm your domain transference request. If you misspell this e-Mail address or have changed your e-Mail address without informing an approved registrar or Swagman Solutions, your domain will not be transferred.

Important: Swagman Solutions will not be responsible for any non-transferred domain due to invalid or incorrectly spelled e-Mail with an approved registrar. If your e-Mail is not a valid e-Mail or your domain didn't get transferred within 7 days, you must contact us to let us know about this problem for further assistance.

Note: Swagman Solutions service will start from the day that we set up your site, regardless of whether or not your domain gets transferred.

BILLING POLICY

All hosting fees are billed monthly on the first day of each month and are payable in advance.

You will be notified via e-Mail if your account is in arrears due to non payment.  If you change e-Mail address you must inform Swagman Solutions. If your account has been removed due to non-payment, a $50.00 reconnection fee will need to be paid plus all monies due to make your account current.

CANCELLATION

Swagman Solutions requires any site cancellation to be informed in written notice at least 14 days before the first day of the month.  If you cancel service with less than 14 days notice or after the due date, Swagman Solutions will charge the monthly fee for the following month.

These policies, packages and our pricing are subject to change without notice. Swagman Solutions reserves the right to refuse service to anyone or to deactivate any account at our sole discretion.